Blog tagged as The Curse of Customer Experience

Serving customers with care, understanding, and compassion sits at the very heart of positive customer experiences. However, the emotional labor involved in maintaining empathy, resolving complaints, and providing support can slowly chip away at the mental resilience of customer-facing staff. Over t...

Beyond the smile of seamless interactions, customer experience personnel (when referring to "customer experience personnel," I mean everyone assigned with the responsibility of delivering an exceptional customer experience) often find themselves facing a harsh reality—one mark...